Cancellation & Refund Policy

1. Overview

Global Formulation sells technical e-books and digital reference guides through our online store. Because our products are delivered digitally and are immediately accessible upon purchase, our refund policy is necessarily limited — but we are committed to resolving genuine issues fairly and promptly.

This policy applies to all purchases made through globalformulation.com/store. By completing a purchase, you acknowledge that you have read and agreed to these terms.

2. Digital Product Refunds

Due to the nature of digital content, we do not offer refunds once a product has been delivered or downloaded. Digital files, once accessed, cannot be "returned" in the same way as physical goods.

We make an exception — and will consider a refund or store credit — in the following circumstances:

• Corrupted or unreadable file — the PDF file you received cannot be opened or is otherwise technically defective.
• Material misdescription — the content of the product materially differs from what is described on the product page (e.g. a different subject, missing chapters, or significantly fewer pages than stated).

Dissatisfaction with the depth of content, a change of mind, or purchasing the wrong product do not qualify for a refund. We encourage you to read the product description, table of contents, and any free sample excerpt available before purchasing.

3. Eligibility for Refund or Store Credit

Where your issue qualifies under Section 2, you may choose one of the following resolutions:

To be eligible, you must report the issue to us within 7 days of purchase. Reports received after this window will not be considered unless exceptional circumstances apply.

4. Resolution Process & Timeline

To raise a refund or store credit request, email us at consulting@globalformulation.com with:

• Your full name and the email address used at checkout.
• The title of the e-book purchased.
• A clear description of the issue (and, where applicable, a screenshot or error message).
• Your preferred resolution — refund or store credit.

Once we receive your request:

• We will acknowledge your request within 2 business days.
• We aim to fully resolve the matter within 5 business days of acknowledgement.
• If we need additional information from you, the resolution timeline will restart from the date we receive your response.

5. Refund Processing

Approved refunds will be credited back to the original payment method used at the time of purchase. Please allow 2–3 working days from the date of approval for the refund to appear in your account. Processing times may vary depending on your bank or card issuer and are beyond our control once the refund has been initiated on our end.

Store credit is applied immediately upon approval and will be visible in your account within 1 business day.

6. Chargebacks & Disputes

We strongly encourage you to contact us directly at consulting@globalformulation.com before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving genuine issues quickly and fairly — most cases are resolved within 5 business days.

Initiating a chargeback without first attempting resolution through our support process may be treated as a breach of these terms. In such cases, we reserve the right to:

• Suspend or permanently close the associated account.
• Revoke access to any purchased digital content.
• Provide relevant transaction records to the payment processor to contest the chargeback.

We take fraudulent chargebacks seriously and will pursue all available remedies where a chargeback is found to be unsubstantiated.

7. Contact Us

For all refund, cancellation, or product-related queries, please contact us via the details below. We aim to respond to every request promptly and resolve it fairly.

Please include your order details in any correspondence to help us resolve your query as quickly as possible.